The Ferry Travel Club

All bookings are subject to the Terms and Conditions of Escape 2 Enjoy Ltd, copies of which are available on request. Bookings are made on the assumption that you accept these Terms and Conditions.

Single supplements apply.

Amendments are subject to a minimum fee of £15.

Sailings maybe charged at brochure fare.

Please note that hotel facilities are subject to change and should be checked prior to, or at time of booking.

Issued November 2005:

This document contains important information about passports and booking conditions. All travel arrangements that Escape 2 Enjoy Ltd make on your behalf are subject to these conditions. These conditions are valid from November 2005 until further notice and are relevant to every booking. All travel arrangements that Escape 2 Enjoy Ltd, and all short break / holiday packages booked via the Internet / website are subject to these terms and conditions and are provided by Escape 2 Enjoy Ltd, Channel View Road, Dover, Kent, CT17 9TP.

PASSPORTS:

For all clients travelling on a short break / holiday package to the Continent of Europe, a full passport (with a Visa where necessary) is required by each individual, including children and infants.

IMPORTANT INFORMATION & BOOKING CONDITIONS:

Please note that all reservations are subject to the booking conditions of Escape 2 Enjoy Ltd and the individual carrier's conditions, which are available on request. When you contact us to make a booking, we act as agent for the relevant carrier which will be disclosed on your documentation. We reserve the right to substitute the carrier if necessary. When we have confirmed your booking, a contract exists under which we accept responsibility for the provision of all the services described. All bookings are subject to availability. If we are unable to confirm your booking all monies paid will be returned. Whenever bookings are made, please quote your membership number when applicable. We cannot undertake to replace or refund tickets that are lost, stolen or destroyed. Insurance is recommended against such loss. All cancellations and amendments are subject to a £15 charge in addition to any fee raised by any carrier. Passengers MUST return on the reserved time specified on the tickets, otherwise you may be liable to pay a supplement up to the standard return fare for the journey. Restaurant and shop opening times and days vary on the Continent, we cannot accept any responsibility if these facilities are closed on the days you travel. It is essential for vehicles and foot passengers to arrive at the appropriate check-in not less than 45 minutes (this can vary dependent on operator, route, etc) before all scheduled departure times, otherwise carriage cannot be guaranteed.

Cars should not exceed a maximum length of 6 metres and must be under 1.83 metres in height. Please advise if you wish to take a vehicle over 1.83 metres in height. Fares offered by the company do not apply to vehicles carrying import/export commercial goods or to vehicles in excess of 6 metres in length designed for commercial use.

Tickets issued on day returns may not be used for period or single journeys. The return trip must be made on the same day as your departure from England. The return portion of your ticket will be invalid if it is not used on the same day as the outward crossing. The only exception to these conditions are those individuals who travel on evening departures when certain offers permit the return crossing to be made the following day. Should clients not be able to travel on inclusive day trip promotions for whatever reason, NO refund will be made.

All domestic pets require relevant documentation for travel. This is the responsibility of the owner.

These are the conditions of Escape 2 Enjoy Ltd under which short break and holiday bookings are made. No servant or agent of the Company can vary these conditions.

YOUR COMMITMENT TO US:

1. YOUR HOLIDAY CONTRACT - At the time of asking for a booking to be made on your behalf, you must complete and sign a booking form agreeing to accept the booking conditions as set out below. Your contract is made on the terms of these booking conditions and the completed booking form must be received accompanied by the appropriate deposit or full payment. Telephone and Internet bookings are accepted on the assumption you accept these conditions. By making your booking by telephone or via the Internet, we assume you accept these conditions.

2. PAYMENTS - We will issue a confirmation invoice, which sets out the details of the booking taken and provides other information. Full payment must be made at least 10 weeks before departure, or upon booking if that is within 10 weeks of departure. If payment is not received your booking will be cancelled. Credit cards (MasterCard, Visa and American Express) are accepted for all business, but payment by credit card will incur a surcharge of 2% per transaction - Minimum charge £2.

3. PRICES - The price of your holiday is subject to a surcharge on the following items: governmental action, currency and fuel costs. Even in this case, we will absorb an amount equivalent to 2% of the holiday price which excludes insurance premiums and any amendment charges. If this means paying more than 10% on the holiday price, you will be entitled to cancel your holiday with a full refund of money paid except for any premium paid to us for insurance and amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the issue date printed on the invoice. Our prices are based on known costs at the date of issue of the brochure, website, or leaflet containing details of your holiday or short break.

4. IF YOU CHANGE YOUR BOOKING- If you want to change any of the travel arrangements specified at the time of booking and you have paid the full amount, we will do all we reasonably can to accommodate your new requirements. An alteration fee of £15, in addition to any fee raised by any carrier, will be charged for any such change to cover administration cost, except within 8 weeks of departure when the change will be treated as a cancellation (see Section 5 below) and not as an alteration.

5. CANCELLATIONS - If you wish to cancel your holiday after your booking has been confirmed you must inform the Company, in writing, as soon as possible. If you do cancel, the Company reserves the right to charge you a cancellation fee based on the following scales:

   More Than 56 Days	30% Of Total Payment
   29 - 55 Days	35% Of Total Payment
   15 - 28 Days	45% Of Total Payment
   8 - 14 Days	65% Of Total Payment
   3 - 7 Days	75% Of Total Payment

   Cancellation within 2 days of departure or after: 100% of the total payment. No refunds for cancellations made on or after the date of departure can be given.

6. INSURANCE - It is a condition of all bookings that adequate personal holiday insurance cover is taken out by all Clients.

7. COMPLAINTS- Naturally we hope and expect that your holiday with us will not give any cause for dissatisfaction. Should you wish to make a complaint, please do so in writing to the Company as soon as possible after your holiday. Any matter which may give rise to a complaint must first be reported to the hotel or other Supplier and to the police, where appropriate, as soon as practicable after the event giving rise to the complaint. We treat all complaints very seriously and will make every effort to resolve any problems quickly and efficiently. To assist us in this, we must ask for all complaints to be made within 21 days of your return date otherwise effective investigations and action may not be possible.

8. MISBEHAVIOUR- We reserve the right, in our absolute discretion, to terminate the holiday arrangements of any Client whose behaviour is deemed by ourselves or by our Supplier(s) [as defined in 17c] to be likely to cause distress, damage, danger or annoyance to our Clients, employees, property or to any third party. In such cases, our responsibility for your holiday shall thereupon cease, full cancellation charges shall apply and we shall be under no obligation to refund any monies paid or to pay any compensation. Under no circumstances are you permitted to sublet or share your holiday accommodation with anyone other than those persons shown on your booking form, e-mail request or telephone reservation.

OUR COMMITMENT TO YOU:

9. YOUR HOLIDAY - We will arrange the various aspects of your holiday as confirmed to you. Some aspects of your holiday are provided directly by the Company and others are through independently contracted Suppliers. All holidays are sold subject to availability and information, in all brochures and on websites is correct at time of going to press (or time of issue), but may be subject to change without prior notice. Your confirmation from us indicates that we have made the reservations referred to in it on your behalf.

10. (A) IF WE CHANGE YOUR HOLIDAY - It is unlikely that we will have to make any changes to your holiday, but as many arrangements are often made well in advance, it does occasionally happen that some changes have to be made. Most such changes are only minor, but where they seem significant, we will inform you directly as soon as is reasonably possible. If the change is of a minor nature (e.g. involves a delay in departure or return of more than 12 hours, or a change of hotel to a lesser category than originally booked, or to a totally different destination), you will have the choice of the following:

    1. Accepting the revised arrangements as confirmed to you; or
    2. Accepting another holiday from us; or
    3. Cancelling your holiday

    If you choose (a) or (b) above, we will pay you reasonable compensation on the scale shown below. If you choose (c), we will refund all monies you have paid us plus reasonable compensation on the scale shown below:

    Period before departure when major change/cancellation notified to you:	Compensationper person:
    More than 42 days	Nil
    21-42 days	£5
    14-20 days	£10
    8-13 days	£15
    1-7 days	£20

    (B) IF WE CANCEL YOUR HOLIDAY - In the unlikely event that we have to cancel your holiday we will offer you an alternative holiday of a comparable standard. If you choose not to accept this, we will promptly return to you all monies paid to us and will pay you reasonable compensation on the scale shown under section 10A above.

11. IMPORTANT - PLEASE NOTE - The compensation payments referred to in section 10A above do not apply to charges brought as a result of war or threat of war, riots, civil strife, terrorist activities, industrial disputes, natural and nuclear disasters, fire, technical problems to transport, closure or congestions at ports, cancellations or changes to car ferry schedules, adverse weather conditions or similar events beyond our control.

12. 12. WHAT HAPPENS TO COMPLAINTS - If, despite our best efforts and having followed the above procedure for reporting and resolving your complaint, you feel that it has not been satisfactorily settled, we recommend that it be referred for arbitration under the ABTA Independent Arbitration Scheme. An independent Arbitrator will review the documents relating to any complaint and deliver a binding decision to bring the matter to a close. Details of this scheme are available from ABTA, 68-71 Newman Street, London, W1T 3AH. The scheme is operated in association with the Chartered Institute of Arbitrators, International Arbitration Centre, 12 Bloomsbury Square, London WC1A 2LP. This scheme cannot however decide in cases, which are solely, or mainly in respect of physical injury or illness or the consequence thereof.

13. RESPONSIBILITY OF THE COMPANY - Subject to section 14 below, the Company will at all times be responsible for the negligent acts or omissions by its own employees and agents and those of the Supplier, and the Company will be liable to the Client for the same in respect of:

    1. For the financial protection - as required by the EC directive - we arrange a Bond. This guarantees complete security for you in the unlikely event of Company failure.
    2. In the case of negligent acts or omissions of the Company's own employees and agents, claims for death or for personal injury to the Client and for other loss, damage or expense suffered by the Client.
    3. In the case of negligent act or omissions of a Supplier, claims for death of or personal injury to the Client.
    4. Any matter which may give rise to a complaint must be reported to the hotel or other Supplier and to the police, where appropriate, as soon as practicable after the event giving rise to the complaint.
    5. The Clients notify the Company of any claim within 28 days of their return from holiday.
    6. Provided the Clients assign to the Company any rights against a Supplier or any other person or party they may have relating to the claim.
    7. They agree to co-operate fully with the Company should we or our insurers wish to enforce those rights which have been assigned to us or to which we are subrogated (this assignment and co-operation is required to enable us to try to recover from Suppliers or other parties reimbursement of the payment made to the Client and any associated costs).
    8. In no circumstances will the Company accept responsibility for any aspect of a holiday, including services and facilities offered by a Supplier, or for any loss, damage or expense of the Client, which is due to adverse weather conditions, or to industrial disputes, beyond the control of either the Company or a Supplier, or to any other of the events outlined under section 11 above headed IMPORTANT - PLEASE NOTE.

14. TERMS AND CONDITIONS OF CARRIAGE -

    1. Passengers are advised that the provisions of the Convention relating to the Carriage of Passengers and their Luggage by Sea Act 1974 ('the Athens Convention') may be applicable. Carriage by Sea is also subject to the Carrier's own Terms and Conditions of Carriage for passengers and accompanied vehicles and property. Copies of these Terms and Conditions are available on request. These Booking Conditions and the Carrier's Conditions of Carriage are intended to supplement each other, but in the event of any inconsistency, the Booking Conditions shall prevail.
    2. Subject to Section 13 above, carriage of passengers and their luggage by rail or coach is subject to any Conditions of Carriage of the relevant carrier, which may limit the liability of the carrier to passengers, either in accordance with any applicable law or otherwise.

15. PERSONAL INJURY NOT CONNECTED WITH ARRANGEMENTS MADE BY US - If you or any other person named on the Booking Form suffers illness, personal injury or death whilst overseas arising out of an activity which does not form any part of the inclusive holiday arrangements as described in this brochure, and which is the responsibility of a third party, we will give you assistance in resolving any claim you may have against that third party. Any financial assistance we do provide will not exceed £5,000 in money or monies worth per booking form. If as a result of such financial assistance, you recover compensation from a third party, which includes Legal Expenses, you will undertake to reimburse the Company in respect of such Legal Expenses recovered from the third party. If you have taken out adequate insurance cover, which provides cover for Legal Expenses, you must first make a claim under the Legal Expenses section in respect of any legal fees incurred abroad for that purpose.

16. LAW AND JURISDICTION - Without prejudice to the rights of the Client under Section 12 above, the contract between the Company and the Client shall be governed by English Law and any disputes thereunder shall be determined by the High Court of Justice in England.

17. DEFINITIONS - In these Booking Conditions:

    1. 'the Company' means Escape 2 Enjoy Ltd and includes, where the context admits, its employees and agents. For the purposes of provisos (e) and (f) to Section 13 of these Conditions, 'the Company' shall also include the Company's insurers.
    2. 'Client(s)' means all persons named in the Reservation Form and the person who signs the Reservation Form does so as agent for and on behalf of all such named persons, as does any person making a telephone reservation.
    3. 'Supplier(s)' means any person (other than the Company), including his employees, agents and subcontractors, who provides any service or facilities which form any part of a holiday offered by the Company in any brochure, including (but not limited to) railways, coach services, hotels, ferries and other accommodation and restaurants.

18. PASSPORTS - For all trips in our brochures or leaflets to the Continent of Europe a full passport (with a Visa where necessary) is required by each individual, including children and infants.

Escape 2 Enjoy Ltd, Channel View Road, Dover, Kent, CT17 9TP

www.simplyshortbreaks.com